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Top 10 Tips for 2012 Application – #9 Tracking and Communication

This is the 9th entry in our series entitled “Top 10 Application Tips.” I highly recommend that you take the time to slowly read this entry as it will answer many of the questions we have been receiving by email. I know it is a little long, but hang in there because this entry will help you to understand how you can track what is going on with your application after it has been submitted.

Do please note that you cannot change any information on your application after it has been submitted.

Also, and I cannot emphasize this enough, when an application becomes complete in our system has no impact on the decision. What does matter is that all application information is submitted by the deadline.

It is normal for us NOT to have all applications completed for up to three weeks past the deadline. We manually review each application for completion and this takes time.

Do not panic if you log in after you have submitted your application and see that it is not marked as complete. The Committee does not start to meet until three weeks after the deadline and there are “reading rounds” so to speak. By this I mean that not all readers read at the same time and thus not all applications need to be ready at the same time. Thus if your application is not complete until well after the deadline this is not something to be concerned about.

When your application is complete you will receive an email from us letting you know. If there is an issue with your application that needs to be addressed we will contact you.

Now on to the visuals . . .

#1 : You Are Working On Your Application But Have Not Submitted It

Let us start with what you see when you log in to the application system while your application is in progress and has not been submitted. This is what you will see when you log in. Note that next to Submission Status it says “Not Submitted” (at the end of the red arrow). In this example, the applicant has also entered the names of the three recommenders and they are displayed, along with the status.

#2: You Have Submitted Your Application

Now let’s move on to when you submit your application. When you log into your application after it has been submitted the main page will show the message “Submission Status: Submitted” (see arrow #1).

You will also notice in this example that one letter of recommendation has been submitted (see arrow #2).

At this point no documents will show up. Do not worry, this is because we have not printed your application yet.

#3: We Print Your Application – This Does Not Typically Happen The Same Day You Submit

The next step that will occur is that we will print your application for review. Do understand that it can take up to 15 days for us to print your application after it has been submitted. Please do not panic if your application has not been printed. The important thing is not when your application is printed, the important thing is that your application is submitted by the deadline.

If you look at this next picture you will notice two changes from the picture above. First, the status has changed to “Application Printed – Manual Review of All Information Submitted In Progress” (see the red arrow #1).

Second, arrow #2 shows that we have not marked your application as complete because we have not finished our manual review. We need to make sure we can read your transcripts for example.

Third, you will notice that transcripts, test scores, and other supporting documents now appear (see red arrow #3). Please note that the default status for the following documents, if you uploaded a document, at the time your application is printed is “Received – Official” –

  • Academic Resume
  • International Fellows Program Essay
  • Personal Statement
  • Standard/CV Resume

We find that the vast majority of our applicants submit documents that are legible and complete so the default status is “Received – Official.” Do note that in some cases there are issues with these documents and if so, we will contact you.

Special Note: the IFP statement or Lemann fellowship statement is not mandatory and if you did not submit an IFP or Lemann statement they might not appear, or if it does appear it could read Not Applicable, Not Received, or Waived.

Above the “Other Supporting Documents” section you will see test scores. Please note that the default status for the test scores at the time your application is printed is “Not Received” – even if you entered the scores. This is the same for transcripts – the status after we print will read “Not Received.” After we manually review your application this information will be tracked. If there is an issue we will contact you.

Please do not panic at the message “Not Received” even if you self reported your scores and uploaded your transcripts – this is normal.

We find that some applicants will not enter all of the information so we will perform a manual check to make sure we have all of the information we need. Also remember that we do not look for official test reports until after admission offers are made – WE ONLY USE SELF REPORTED SCORES to make admission decisions so please do not contact us at this point in time to see if we have your official scores on file.

In the above example the native language of the applicant is English so TOEFL is marked “Not Applicable.” If this were an applicant that speaks English as a second language this will read “Not Received.”

The last comment for this example is, please ignore the message on the bottom near arrow #4 that says “Submission Status: Not Submitted.” That references a part of the application we no longer use but it is hard coded into the system – it means nothing.

#4: Complete – All Documents Tracked But Not Sent to Committee

This next picture shows that we have everything we need. All the letters are submitted and we accept unofficial transcripts and self reported test scores for admission review. However the status shows “Incomplete” and above that you will notice is still says “Manual Review of All Information Submitted in Progress.”

A final sign off must be made before the file gets sent off to the Committee and this one is just waiting.

#5: Complete . . . But with a Question

This next shot shows you the message “Documents still pending – Application is Under Review” with the Application Status below that reads “Complete.”

This is a case where we have everything we need, however there may be an issue we feel we need to resolve before the file is sent to the Committee. There is no need for you to contact us if you are in this status. If there is a question we need to ask you, we will contact you.

#6: Complete – Sent to Committee!

This final shot is when you know your application has been sent to Committee. You will also receive an email from us when your file is complete in case you do not want to compulsively log into the system to keep checking =)

You can see on the top that it states “Application Complete – No additional documents.” As a reminder, please ignore the submission status at the bottom. Last year our application was in two parts and it is not possible for us to get rid of that message at this time. It means nothing so ignore it.

Thank you for your patience as we work to complete several thousand files in a short period of time. If documents were submitted by mail it will likely take us longer to complete your file. Again, when a file is complete has no impact on the decision of the Committee.

Please keep reading this blog for more details on the admission review process.

Top 10 Tips for 2012 Application – #5 Submission of Documents

This is the fifth entry in our “Top 10″ list to assist you with understanding the process of submitting your 2012 admission application to SIPA.  This tip is closely tied to one that appeared in our other Top 10 Series focused on communicating with our office.  This important tip directly relates to the application process so I am including it in this list as well, along with some additional important insights.

I want to emphasize once again that our preference is that all applicants submit 100% of the documents and information required to apply via our application Web site.  In a “perfect world” if all of your information and associated documents are submitted online, they will print out in order all at one time and we can review your application for completion without having to look for documents that have been mailed.  This is the fastest and most efficient way for us to process applications.  Remember that we ask applicants to self report test scores on the application and we accept/prefer uploaded copies of transcripts.  We also encourage letters of recommendation to be submitted online.

We do understand that some applicants will have to mail transcripts or that letters of recommendation may come in via mail.  Some schools will only mail transcripts and some individuals are not comfortable with technology and wish to mail letters of recommendation.

If something does need to be mailed we highly recommend using a private mail courier.  Columbia is a huge university with one central mail room.  All “standard” mail is funneled to the main mail room and it can take a week or more for mail to be sorted and sent on to us.

By utilizing a private mail carrier the parcel will be sent directly to our office, avoiding delays.  Also, we highly recommend getting a tracking number whenever something is mailed to our office.  This way, the moment we sign for the package the courier will log delivery and you will be notified if you have signed up for email notification.

If you know that a letter or transcript will be mailed to our office, I offer the following advice – provide the recommender or school with a prepaid envelope for mailing.  For example, if a recommender tells you that s/he will not be uploading their letter, visit a mail carrier and prepay for an envelop addressed to our office with a tracking number.  Then give this envelop to the recommender or school that is going to mail the document.  This simplifies the process for the recommender or school and provides you with a tracking number so that as soon as we sign for it, you will know.

Question:  If all of my documents are NOT submitted online, will my application review be impacted in any way?

Answer: The answer is both yes and no to this question.  First the “No.”  How documents are submitted has no impact upon the decision the Committee makes.  So although we prefer that documents be submitted online, we do not penalize applicants in any way if a document is received by mail.

Now the “Yes.”  If documents are mailed to our office it will take us longer to track them in our system.  Again, when we complete an application has no impact on the ultimate decision, as long as all of your documents/information is submitted by the deadline.  However, if documents are mailed it will likely take us longer to complete the tracking process.  This means that you will likely have to wait longer for us to confirm that all of your documents have been received.

In summary, how documents are submitted has no impact on the admission decision, however it can impact how long it takes us to inform you that your application has been completed.

Question:  Is it okay if I mail my personal statement and résumé in addition to submitting them on line?

Answer:  No. Please upload your two résumé documents and your responses to the personal statement.  DO NOT send paper copies of these documents to our office.

Question:  Can I mail other documents to your office?  For example, a copy of my undergraduate thesis or a policy memo I composed?

Answer:  No. Please only submit the documents we ask for on the application site.  I know this may sound harsh, but we want treat all applicants the same and we only have roughly six weeks to review several thousand applications.

However, we do encourage applicants to list relevant skills/experience/projects in the résumé, and if this means your résumé is longer than a “typical” résumé that is fine.

So for example, if you completed a thesis would like to provide a brief synopsis in your résumé, that would be completely acceptable.  For full details on our résumé preferences, see this entry.

On a final note for this entry, even if 100% of the documents/information required to apply are submitted online, it can take us up to two weeks to send out a confirmation message stating that an application is complete.  Documents submitted are not automatically marked as received because we need to review each document for readability.  We appreciate your patience as we work as quickly as possible to make sure all of the information submitted is readable and complete.  When a file has been certified as complete, we will send an email message.

Deadline Advice

We are rapidly approaching the admission deadline (January 5th, 2009) for our two-year, full-time MIA and MPA programs and the Office of Admissions and Financial Aid is a flurry of activity.  As expected our phone is ringing, postal letters are arriving in massive quantities, and our email box is full us as soon as we clean it out.  The purpose of this post is to give you a few pointers during this busy time of year for our office.

The first pointer has to do with email.  If you email our office we please ask that you send your message to only one email address.  Some applicants will copy several accounts or personal addresses on a single message and this can lead to confusion and extra work in our office.  We highly recommend that you use our main account for your inquires.  The address is: [email protected].

The second pointer has to do with phone calls.  If you call and get voice mail, rest assured that we will answer but it may take us some time.  If you call and cannot get through, please do not call another SIPA office and ask to be transferred.  If you do leave a voice mail please realize that with the heavy phone traffic it may take us some time to get back to you.  If you do leave a voice mail and call again, it is helpful to let us know that you left a voice mail so we know that your question has been answered and can cross the voice mail message off of our call back list.

The third pointer has to do with mail.  As documented a in previous entry we receive hundreds of pieces of mail per day.  We try to keep up but each year we will open mail and update test scores and other documents after the deadline passes.  As long as the documents were received prior to the deadline they will be considered on time.  Please understand that we are not able to respond immediately to inquiries about the receipt of individual documents due to the extremely large volume of mail we receive.

We are very excited to begin the review process and appreciate your understanding regarding this issues.  Thank you in advance for your patience.

Receipt and Tracking of Documents

During this time of year it is common for applicants to contact our office via email or by phone to see if documents sent to our office have been received. This is an extraordinarily busy time of year for us and we receive hundred of pieces of mail per day. It can take us up to three weeks to open, alphabetize, track, and file mail received. Here is a picture of a typical pile of mail received this time of year.

As you can see, we can get a few feet of mail per day. The best way to stay up-to-date is to check the application site where we track documents. It is important to understand that our office recognizes the receipt date of when mail is received. For example, the deadline for the receipt of admission documents this year is January 5th, 2009. If a document sent to our office is received on December 27th and we do not open and track it until January 10th this does not mean that the document is late. Documents will be tracked with the receipt date, not the date it was opened, tracked, and filed.  

We have three general pieces of advice regarding mail that is sent to our office during this busy season. First, if you send something to us we recommend that you use a tracking number. When a document is sent with a tracking number we must sign for it and you will receive a confirmation from the delivery company when we sign for it. When requesting that your transcripts be sent to us, we recommend that you ask your school to use a tracking number and to include your email on the receipt list. Most schools will charge a small fee for this.

Second, the more time we can dedicate to processing mail the faster we can track documents on the application site for applicants to view. Time we dedicate to phone calls and emails regarding the receipt of documents takes away from our processing time. Thus we may not be able to respond to a request if someone calls asking about a specific document because with thousands of pieces of mail it may be impossible for us to search for individual documents.  So do not be surprised if we thank you for your inquiry but ask for your patience in continuing to check the application site as we try to work as quickly as we are able.

Third, we do not begin to track documents until an application is submitted.  Therefore, the sooner you submit your application the sooner we can begin the tracking process.  When you submit an application it typically takes us a week to set up your file in the office so we can begin the tracking process.

The sooner you submit your application and send documents to our office the better.  We encourage you to check the application site frequently where we track documents and we appreciate your patience as we work hard to update the application site as quickly as we are able.  As long as documents are received prior to the deadline an application is considered to be on time.  It may take us up until January 15th to catch up with the mail so please allow us to go through our normal processes and we can work with you after January 15th if something is missing.

"The most global public policy school, where an international community of students and faculty address world challenges."

—Merit E. Janow, Dean, SIPA, Professor of Practice, International and Economic Law and International Affairs

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