Archive for mail

Did you receive…?

We have received a number of frantic emails and calls asking if we have received a document or two that was mailed to our office.  I can completely sympathize with the concern especially if it is the last piece of material keeping your application from being reviewed by the Admissions Committee.

But please be patient — We are trying to process and match these documents to your application.  Unfortunately, we receive hundreds of documents each week around the application deadline period; each document must be manually processed.  Apologies for the delay.  For your convenience (and ours), you should upload your documents directly to the online application — official documents are only needed if you are admitted and plan to enroll in the program.  So when you call or email us asking about your “missing” document, we most likely have it (if you emailed us the attachment or mailed it through a reliable carrier) but we are still sorting through the mountain of papers so that’s probably why we have not uploaded or updated your application status yet.

documents

Don’t worry.  We do not leave applications unread (unless you purposely did not complete it).  Happy Friday :).

Top 10 Tips for 2012 Application – #5 Submission of Documents

This is the fifth entry in our “Top 10″ list to assist you with understanding the process of submitting your 2012 admission application to SIPA.  This tip is closely tied to one that appeared in our other Top 10 Series focused on communicating with our office.  This important tip directly relates to the application process so I am including it in this list as well, along with some additional important insights.

I want to emphasize once again that our preference is that all applicants submit 100% of the documents and information required to apply via our application Web site.  In a “perfect world” if all of your information and associated documents are submitted online, they will print out in order all at one time and we can review your application for completion without having to look for documents that have been mailed.  This is the fastest and most efficient way for us to process applications.  Remember that we ask applicants to self report test scores on the application and we accept/prefer uploaded copies of transcripts.  We also encourage letters of recommendation to be submitted online.

We do understand that some applicants will have to mail transcripts or that letters of recommendation may come in via mail.  Some schools will only mail transcripts and some individuals are not comfortable with technology and wish to mail letters of recommendation.

If something does need to be mailed we highly recommend using a private mail courier.  Columbia is a huge university with one central mail room.  All “standard” mail is funneled to the main mail room and it can take a week or more for mail to be sorted and sent on to us.

By utilizing a private mail carrier the parcel will be sent directly to our office, avoiding delays.  Also, we highly recommend getting a tracking number whenever something is mailed to our office.  This way, the moment we sign for the package the courier will log delivery and you will be notified if you have signed up for email notification.

If you know that a letter or transcript will be mailed to our office, I offer the following advice – provide the recommender or school with a prepaid envelope for mailing.  For example, if a recommender tells you that s/he will not be uploading their letter, visit a mail carrier and prepay for an envelop addressed to our office with a tracking number.  Then give this envelop to the recommender or school that is going to mail the document.  This simplifies the process for the recommender or school and provides you with a tracking number so that as soon as we sign for it, you will know.

Question:  If all of my documents are NOT submitted online, will my application review be impacted in any way?

Answer: The answer is both yes and no to this question.  First the “No.”  How documents are submitted has no impact upon the decision the Committee makes.  So although we prefer that documents be submitted online, we do not penalize applicants in any way if a document is received by mail.

Now the “Yes.”  If documents are mailed to our office it will take us longer to track them in our system.  Again, when we complete an application has no impact on the ultimate decision, as long as all of your documents/information is submitted by the deadline.  However, if documents are mailed it will likely take us longer to complete the tracking process.  This means that you will likely have to wait longer for us to confirm that all of your documents have been received.

In summary, how documents are submitted has no impact on the admission decision, however it can impact how long it takes us to inform you that your application has been completed.

Question:  Is it okay if I mail my personal statement and résumé in addition to submitting them on line?

Answer:  No. Please upload your two résumé documents and your responses to the personal statement.  DO NOT send paper copies of these documents to our office.

Question:  Can I mail other documents to your office?  For example, a copy of my undergraduate thesis or a policy memo I composed?

Answer:  No. Please only submit the documents we ask for on the application site.  I know this may sound harsh, but we want treat all applicants the same and we only have roughly six weeks to review several thousand applications.

However, we do encourage applicants to list relevant skills/experience/projects in the résumé, and if this means your résumé is longer than a “typical” résumé that is fine.

So for example, if you completed a thesis would like to provide a brief synopsis in your résumé, that would be completely acceptable.  For full details on our résumé preferences, see this entry.

On a final note for this entry, even if 100% of the documents/information required to apply are submitted online, it can take us up to two weeks to send out a confirmation message stating that an application is complete.  Documents submitted are not automatically marked as received because we need to review each document for readability.  We appreciate your patience as we work as quickly as possible to make sure all of the information submitted is readable and complete.  When a file has been certified as complete, we will send an email message.

Top 10 Communication Tips 2011 – #6

This is the sixth entry in our “Top 10″ list for you to consider when communicating with our office and applying.

Number 6 – If you must mail something to our office use a private mail courier and request receipt confirmation.

Columbia is a huge university with one central mail room.  All “standard” mail is funneled to the main mail room and it can take a week or more for mail to be sorted and sent on to us.  This spells D-E-L-A-Y.

By utilizing a private mail carrier the parcel will be sent directly to our office, avoiding delays.  Also, we highly recommend getting a tracking number or receipt confirmation whenever something is mailed to our office.  This way the moment we sign for the package the courier will log delivery and you will be notified if you have signed up for email notification.

Even better, 100% of your documents needed for admission consideration may be submitted on our application site so you may want to consider uploading your information rather than sending anything by mail.  We want to make the process of applying as simple as possible so we accept self reported test scores and unofficial transcripts uploaded our application site.

It may sound funny to applicants but I cannot tell you how excited I get when we print an application and everything comes out in order.  When applicants upload all of the necessary documents and recommenders upload their letters as well, everything prints in one batch.  This means we can forward your application to the committee quickly.

If documents are mailed, after we print the application and review it we then have to go on a perilous search for missing documents.  The natural question you might ask is, “What is so perilous about searching for documents in an office?”  Well, I can tell you from lots of experience that paper and staples possess the unique capacity to slice human skin.  During the application season band-aids and hand lotion are a must and often times my hands look as if I got into fight with a cat.

Visualization

I want to continue to provide applicants with an idea of how our process works in the hope that it will allow for relaxation to take place as we work as quickly as we can to complete files so that they may be forwarded to the Admissions Committee for review.

Please read this paragraph slowly – it is rare that an application is marked as complete by the deadline.  We receive several thousand applications in a matter of days and it takes us several weeks to review applications for completion.  It is best to wait to hear from us – if we need something we will let you know.

In an effort to provide a bit of insight into the enormity of the work involved in processing applications, I offer the following picture:

Starting with the rear of the picture near the IFEP bin, 7 stacks of paper are visible.  We call these stacks “batches” and each batch consists of applications that have been printed (in the picture the batches are in various stages of completion). Batches typically range from 100 to 300 pieces of paper and each piece of paper has information on both sides.  Each piece of paper will be manually reviewed to check for completion and to make sure the information submitted is readable (sometimes transcripts come out blurry for example).

A person in our office will take a batch and start to work through it – remember there can be up to 600 pages of information in one batch and we will print a few hundred batches by the time the process is complete.  Think about the time involved in simply flipping through 600 pages of information, let alone reviewing each piece for accuracy and completion.  Our hope is that every document we require was submitted online because if so, we can complete a file more rapidly.

If when going through a batch a document is missing, we then have to begin the matching process.  This involves going through mail that has been sorted into filing cabinets.  In the picture, you can also see a stack of mail in front of the first batch. As you might imagine, it takes a bit of time to work through batches and to complete the review, matching, and tracking process.  And to be honest, if a piece is missing we will typically set the file aside to work on later and continue working through the batch because we can move faster this way.

My hope is that by explaining this is twofold.  First, I hope applicants will realize how difficult it is to respond to inquiries regarding receipt of individual documents.  We know the stress associated with applying but encourage you to trust our process and wait to hear form us once you have submitted your application.  With several hundred batches and mail in various stages of processing, it is next to impossible to respond to a request about the receipt of a particular document.

Second, with hundreds of batches to work though, it can take us several weeks to complete a file.  Do remember that when a file reaches completion is not a huge concern.  Because of the way our Committee structure is set up we will not start to distribute files for reading until about three weeks after the deadline has passed.

Rest assured that we will work as quickly as we are able to get through all of our batches, and if we need additional information or clarification we will email you.  Also, when a file becomes complete we send out an email.  If you wish to review how you can track your application online, please see our Tracking and Communication entry from last week.

Thank you and Happy New Year!

Top 10 Application Tips #5 – Submission of Documents

This is the fifth entry in our “Top 10″ list to assist you with understanding the process of submitting your admission application to SIPA.  This tip is closely tied to one that appeared in our other Top 10 Series focused on communicating with our office.  This important tip directly relates to the application process so I am including it in this list as well, along with some additional important insights.

I want to emphasize once again that our preference is that all applicants submit 100% of the documents and information required to apply via our web site.  In a “perfect world” if all of your information and associated documents are submitted online, they will print out in order all at one time and we can review your application for completion without having to look for documents that have been mailed.  This is the fastest and most efficient way for us to process applications.  Remember that we ask applicants to self report test scores on the application and we accept/prefer uploaded copies of transcripts.  We also encourage letters of recommendation to be submitted online.

We do understand that some applicants will have to mail transcripts or that letters of recommendation may come in via mail.  Some schools will only mail transcripts and some individuals are not comfortable with technology and wish to mail letters of recommendation.

If something does need to be mailed we highly recommend using a private mail courier.  Columbia is a huge university with one central mail room.  All “standard” mail is funneled to the main mail room and it can take a week or more for mail to be sorted and sent on to us.

By utilizing a private mail carrier the parcel will be sent directly to our office, avoiding delays.  Also, we highly recommend getting a tracking number whenever something is mailed to our office.  This way, the moment we sign for the package the courier will log delivery and you will be notified if you have signed up for email notification.

If you know that a letter or transcript will be mailed to our office, I offer the following advice – provide the recommender or school with a prepaid envelope for mailing.  For example, if a recommender tells you that s/he will not be uploading their letter, visit a mail carrier and prepay for an envelop addressed to our office with a tracking number.  Then give this envelop to the recommender or school that is going to mail the document.  This simplifies the process for the recommender or school and provides you with a tracking number so that as soon as we sign for it, you will know.

Question:  If all of my documents are not submitted online, will my application review be impacted in any way?

Answer: The answer is both yes and no to this question.  First the “No.”  How documents are submitted has no impact upon the decision the Committee makes.  So although we prefer that documents be submitted online, we do not penalize applicants in any way if a document is received by mail.

Now the “Yes.”  If documents are mailed to our office it will take us longer to track them in our system.  Again, when we complete an application has no impact on the ultimate decision, as long as all of your documents/information is submitted by the deadline.  However, if documents are mailed it will likely take us longer to complete the tracking process.  This means that you will likely have to wait longer for us to confirm that all of your documents have been received.

In summary, how documents are submitted has no impact on the admission decision, however it can impact how long it takes us to inform you that your application has been completed.

Question:  Is it okay if I mail my personal statement and résumé in addition to submitting them on line?

Answer:  No. Please upload your two résumé documents and your responses to the personal statement.  Do not send paper copies of these documents to our office.

Question:  Can I mail other documents to your office?  For example, a copy of my undergraduate thesis or a policy memo I composed?

Answer:  No. Please only submit the documents we ask for on the application site.  I know this may sound harsh, but we want treat all applicants the same and we only have roughly six weeks to review several thousand applications.

However, we do encourage applicants to list relevant skills/experience/projects in the résumé, and if this means your résumé is longer than a “typical” résumé that is fine.

So for example, if you completed a thesis would like to provide a brief synopsis in your résumé, that would be completely acceptable.  For full details on our résumé preferences, see this entry.

On a final note for this entry, even if 100% of the documents/information required to apply are submitted online, it can take us up to two weeks to send out a confirmation message stating that an application is complete.  We appreciate your patience as we work as quickly as possible to make sure all of the information submitted is readable and complete.  When a file has been certified as complete, we will send an email message.

"The most global public policy school, where an international community of students and faculty address world challenges."

—Merit E. Janow, Dean, SIPA, Professor of Practice, International and Economic Law and International Affairs

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