Archive for September 2011 – Page 4

Top 10 Communication Tips 2011 – #7

This is the seventh entry in our “Top 10″ list for you to consider when communicating with our office and applying.

Number 7 – Check out our student, alumni, faculty, staff interview page.

One of the most common requests we get is from prospective students is the opportunity to speak with alumni, students, or faculty. The top priority of our faculty is to work with current students and they often are unable to respond to the high volume of email requests. We generally reserve contact with our alumni to current students for the same reason – sheer volume.

We do have student volunteers but their top priority is to focus on their studies and professional development. We do our best to put applicants in touch with current students but often this takes a bit of time and coordination.

However, you can hear from students, alumni, staff, and faculty by visiting our interview page. We have text and video interviews and biographies available and we continually try to add new content. This is a great way to hear directly from those with experience in our programs without having to wait.

collage copy

Top 10 Communication Tips 2011 – #6

This is the sixth entry in our “Top 10″ list for you to consider when communicating with our office and applying.

Number 6 – If you must mail something to our office use a private mail courier and request receipt confirmation.

Columbia is a huge university with one central mail room.  All “standard” mail is funneled to the main mail room and it can take a week or more for mail to be sorted and sent on to us.  This spells D-E-L-A-Y.

By utilizing a private mail carrier the parcel will be sent directly to our office, avoiding delays.  Also, we highly recommend getting a tracking number or receipt confirmation whenever something is mailed to our office.  This way the moment we sign for the package the courier will log delivery and you will be notified if you have signed up for email notification.

Even better, 100% of your documents needed for admission consideration may be submitted on our application site so you may want to consider uploading your information rather than sending anything by mail.  We want to make the process of applying as simple as possible so we accept self reported test scores and unofficial transcripts uploaded our application site.

It may sound funny to applicants but I cannot tell you how excited I get when we print an application and everything comes out in order.  When applicants upload all of the necessary documents and recommenders upload their letters as well, everything prints in one batch.  This means we can forward your application to the committee quickly.

If documents are mailed, after we print the application and review it we then have to go on a perilous search for missing documents.  The natural question you might ask is, “What is so perilous about searching for documents in an office?”  Well, I can tell you from lots of experience that paper and staples possess the unique capacity to slice human skin.  During the application season band-aids and hand lotion are a must and often times my hands look as if I got into fight with a cat.

Recommender Link on the Admission Application

We field our fair share of questions regarding letters of recommendation and we will offer specific advice regarding letter content and choice of recommenders in some future blog entries.  To get the recommender conversation started I just wanted to highlight where the letter of recommendation section can be found in the online application.

Most of the data input for the application follows a “tree” starting with “Getting Started” and finishing with the checklist (see the white text below “Application for Admission” in the following screen shot).

Some applicants will cruise through the tree of information and then wonder where to input their recommender information.  Although the recommender link is in view, it is easy to miss.  Take a look at the screen shot above and see the end of the red arrow.  To enter the name and information pertaining to your recommenders just click on “Recommendations” and read the instructions and input the appropriate information.

Here are a couple of things to consider:

  • Each applicant must choose three recommenders – no more, no less.
  • Recommender information can be entered at any time.  Once you start an application you can enter the recommender information as soon as you like.  Note that when you enter the information and submit it the recommender will receive an email a very short time later with instructions on how to submit their letter.  You might want to let them know ahead of time that the email is coming.
  • An applicant does not need to wait for recommenders to submit their information prior to submitting the application.  There is no problem with an application being submitted before all of the recommendations have been submitted.  The opposite is true as well – there is no problem with a recommender submitting a letter before the application is submitted.

We will have more specific letter of recommendation advice in future entries.  The main purpose of this entry is to clarify where the information can be found.

Top 10 Communication Tips 2011 – #5

This is the fifth entry in our “Top 10″ list for you to consider when communicating with our office and applying.

Number 5 – When leaving a voice mail message speak slowly and clearly, state your telephone number twice, and note your city/time zone.

As much as we would like to answer every call someone makes to our office, sometimes all of our lines are in use and you will be put through to voice mail.  Sometimes there is static or background noise when leaving your message and we may not be able to clearly hear your message.

Speaking slowly and stating your telephone number twice will help ensure that we can get back you.  Our recommendation is actually to email our office rather than leave a voice mail.  We can check email much more quickly and can provide very detailed information in email messages.  And we do not have to worry about time zones (see bonus tip below).  As a reminder our email address is [email protected].

It is also helpful to compile a list of questions prior to calling our office and after checking the Web site. We can work with you to answer all of your questions but the process is often more streamlined if you know beforehand what information you are looking for. It also helps if questions are specific.

For example, a question like “Can you tell me about financial aid?” is quite broad.  However a question like, “I am not a U.S. citizen, what aid can I qualify for?” is much more specific.

Bonus Tip:   If leaving a voice mail message, also state your city, country, and time zone if possible.  We get applications from over 100 countries each year and people call from all over the world.  Stating your location will assist us, however this is another reason we recommend email – we can respond any time and possibly will not wake you when calling at what may be business hours for us, and sleeping hours for you.

SIPA Video

The following video, featuring administrators, students, faculty, and alumni, is a great introduction to all that SIPA has to offer.  Enjoy.

"The most global public policy school, where an international community of students and faculty address world challenges."

—Merit E. Janow, Dean, SIPA, Professor of Practice, International and Economic Law and International Affairs

Boiler Image