Archive for January 2011 – Page 5

Visualization

I want to continue to provide applicants with an idea of how our process works in the hope that it will allow for relaxation to take place as we work as quickly as we can to complete files so that they may be forwarded to the Admissions Committee for review.

Please read this paragraph slowly – it is rare that an application is marked as complete by the deadline.  We receive several thousand applications in a matter of days and it takes us several weeks to review applications for completion.  It is best to wait to hear from us – if we need something we will let you know.

In an effort to provide a bit of insight into the enormity of the work involved in processing applications, I offer the following picture:

Starting with the rear of the picture near the IFEP bin, 7 stacks of paper are visible.  We call these stacks “batches” and each batch consists of applications that have been printed (in the picture the batches are in various stages of completion). Batches typically range from 100 to 300 pieces of paper and each piece of paper has information on both sides.  Each piece of paper will be manually reviewed to check for completion and to make sure the information submitted is readable (sometimes transcripts come out blurry for example).

A person in our office will take a batch and start to work through it – remember there can be up to 600 pages of information in one batch and we will print a few hundred batches by the time the process is complete.  Think about the time involved in simply flipping through 600 pages of information, let alone reviewing each piece for accuracy and completion.  Our hope is that every document we require was submitted online because if so, we can complete a file more rapidly.

If when going through a batch a document is missing, we then have to begin the matching process.  This involves going through mail that has been sorted into filing cabinets.  In the picture, you can also see a stack of mail in front of the first batch. As you might imagine, it takes a bit of time to work through batches and to complete the review, matching, and tracking process.  And to be honest, if a piece is missing we will typically set the file aside to work on later and continue working through the batch because we can move faster this way.

My hope is that by explaining this is twofold.  First, I hope applicants will realize how difficult it is to respond to inquiries regarding receipt of individual documents.  We know the stress associated with applying but encourage you to trust our process and wait to hear form us once you have submitted your application.  With several hundred batches and mail in various stages of processing, it is next to impossible to respond to a request about the receipt of a particular document.

Second, with hundreds of batches to work though, it can take us several weeks to complete a file.  Do remember that when a file reaches completion is not a huge concern.  Because of the way our Committee structure is set up we will not start to distribute files for reading until about three weeks after the deadline has passed.

Rest assured that we will work as quickly as we are able to get through all of our batches, and if we need additional information or clarification we will email you.  Also, when a file becomes complete we send out an email.  If you wish to review how you can track your application online, please see our Tracking and Communication entry from last week.

Thank you and Happy New Year!

Email

Along with processing applications a major job these days is answering email.  Email is actually our preferred method of communication because it offers us a digital trail to follow.  While you might be tempted to call, and calling is okay, in the long run an email might be more effective when you have questions regarding your application.

In addition to providing us, and you for that matter, with a traceable communication chain, we can answer emails at all hours of the day and you do not have to wait for us to get back to you via voice mail.  We certainly check our voice mail and respond as quickly as we are able, however on the efficiency scale voice mail is far below email.

Let us say you call and leave a voice mail.  Let us also say that our phone is ringing non-stop.  What this means is that we will answer the phone as quickly as we are able and we will likely not check voice mail until after or before business hours.  This means that if you call and get voice mail, you are likely to receive a delayed response due to the fact that is impossible to keep up with voice mail when the phone is ringing all of the time.

Unlike the phone, our email box is always open and ready for your message.  Many people in the office can view the same box and it is much more efficient for us to deal with.  Those of you that have emailed us know that we have an auto-response that indicates we will try to respond within five days.  Our goal is to respond must faster than five days, especially during the time around the application deadline.

On this topic, the University I.T. department scheduled maintenance on the email servers for January 3rd.  The message to us stated that systems updates, hardware repairs, and general maintenance would leave email unavailable for extended periods of time on January 3rd.

I am sure it seemed like a good time for the I.T. Department because of the holiday break, but it was not the best time for our office considering the deadline is almost upon us.  So if our response has been delayed we apologize.  We will keep checking for email availability and answer questions as soon as possible.

One more side note – please resist the urge to copy multiple parties on the same email (this is often called “CCing”).  Please only send emails to one address.  Copying multiple parties on the same email can lead to confusion and slower processing time.

Right on Schedule

Numbers are definitely a big part of the life of anyone that works in an admission office.  Here are a few insights into what has been on my mind lately . . .

Each year at SIPA roughly half of the people who apply submit their application within 72 hours of the deadline.  A recent report I ran indicates that this year will be no different.

120 hours prior to the January 5th deadline approximately 25% of those in the system had submitted their application.  Roughly 75% are still working away and it would not be surprising to see another 25% submit within a 48 hour period leaving us with 50% remaining for the final 72 hours.

The story is really no different for letters of recommendation.  In the last 24 hours of 2010 there were some busy people.  We received 224 recommendations in the 24 hours prior to the new year and there are still roughly 1,000 that need to be submitted in the final few days.

For those that did submit the application early, now maybe you can understand why we do not start printing applications as soon as they are submitted.  When we print applications, we tell the system to print any submitted recommendations letters at the same time.  Thus, in a perfect world, if you as the applicant submitted all of your information on the application site and your recommenders submitted their letters online as well, everything would print at a single time.

If we print your application and a letter has not been submitted (or any other document for that matter) we have to run a “sweep” at a later time to look for the documents required to complete your file.  The dreaded sweep is filled with peril.  Looking for documents that have been submitted separately can lead to all sorts of paper cuts and staple gouges.

So if you have submitted your application please be aware that it can still take us some time to complete your file.  And if you have yet to submit your application and do so within the next few days, please understand that it might be a few weeks before we certify your file as complete.  Please carefully review this post for important information on how we track application in our office.

All things considered, we appear to be right on schedule.

Top 10 Application Tips – Summary

Those of you following the blog know that we have now finished our series entitled “Top 10 Application Tips.”  In order to make the series easy to reference, below you will find links to all 10 entries.  The January 5th deadline is almost here and if you have yet to submit your application reviewing this list will prove very helpful.

1.  Test Score Reporting

2.  Recommendation Letters

3.  Personal Statement

4.  Résumés

5.  Submission of Documents

6.  Transcripts

7.  Fellowship Statement

8.  Technical Support

9.  Tracking and Communication

10.  Follow the Blog

"The most global public policy school, where an international community of students and faculty address world challenges."

—Merit E. Janow, Dean, SIPA, Professor of Practice, International and Economic Law and International Affairs

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